Shipping and Returns

We offer FREE UK Shipping over £25 spend.
Worldwide Shipping is (currently suspended).

SHIPPING & DELIVERY

We ship all of our items from Scotland, United Kingdom. Our shipping rates for orders under £25 (UK) are calculated at checkout, and there is a shipping calculator available for your convenience.

Items posted within the UK are sent via the following options:
• Royal Mail 1st or 2nd Class Post and should arrive with you within 1-5 working days* (no signature is required upon delivery) ^
• Wall Planners are sent with Hermes Parcels (requires signature upon delivery) and should arrive within 3-4 working days.

*Please note this is Royal Mail’s estimate and is not guaranteed. Please allow for up to 14 days for delivery.
^ Please allow additional time for your parcels to arrive with you in these unprecedented times due to Covid19 and lock down restrictions in your local area.

Worldwide Shipping is (Currently suspended)

We aim to ship your orders within 2 to 3 days of purchase in usual circumstances but due to the current Pandemic we are only shipping orders twice a week.

Estimated time for delivery depends on where you are located. Please be aware that items shipped internationally from the United Kingdom can sometimes take up to 21 days to arrive at your door in your home country (especially if you’re in the USA, Canada, Mexico, Japan, Australia and New Zealand) but should usually be delivered in around 5-7 days.

Worldwide Shipping is (Currently suspended)

NEW EU VAT AND CUSTOMS DUTIES –
Orders going to the EU are subject to customs clearance charges and fees  entering the EU destination country from the UK. It is the responsibility of the recipient/buyer to pay these additional charges as the parcel won’t be released until payment has been received. The levels and thresholds of these charges vary from country to country, you will be notified by your local customs about these charges. Please note, items that are valued at under €22 will remain part of the Low Value Consignment Relief (LVCR) Scheme for items sent to the EU and are not subject to VAT or duties until 1 July 2021.

WORLDWIDE - ALL COUNTRIES
If any, additional customs charges are applied to your parcel on arrival in your home country, it is your responsibility to pay these charges.

Worldwide Shipping is (Currently suspended)

RETURNS & EXCHANGES

We really hope you are happy with your purchase from The Happy Colour Shop but we totally understand if for any reason you want to return or exchange an item.
 
If you would like to return an item, please email us first at hello@thehappycolourshop.com for more information. Then return the item in its original, unused state and packaging, for a refund, credit note or exchange. Our returns policy lasts for 30 days from the date of your purchase. After 30 days we unfortunately can’t offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days.

Please note, our shipping costs are non-refundable. In addition, when returning items the shipping costs of returning an item is your responsibility. We also can not guarantee that we will receive your returned item. Things get lost in transit all the time. So it’s your responsibility to make sure return items are addressed correctly, (insured/optional) otherwise we cannot offer you a refund or exchange on your return item that hasn't arrived.

What’s happened to my refund?
• If you have been approved for a refund and haven’t received it yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thehappycolourshop.com

What if my items arrived damaged in the post? 
All of our parcels are properly packaged and inspected upon leaving The Happy Colour Shop HQ but sometimes things can go wrong during transit and parcels get damaged which is out of our control. If this has happened with your parcel, please get in touch at hello@thehappycolourshop.com and let us know. We really want you to have the best shopping experience with us at The Happy Colour Shop and would love the chance to fix this for you.

What about your sale items?
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

What about your digital products?
Please note there are no returns available on direct download digital products such as eBooks and PDFs.